For Oregon customers

The following benefits are available if your household income is less than 60% of Oregon state median income.

• No late fees.
• No deposits.
• No fee for the first service reconnection, within a calendar year. (There is typically a fee to reconnect gas service.)
• No fee for the first in-person attempt to collect payment, within a 12-month period. (There is typically a fee for in-person attempts to collect payment.)
• For customers whose income level is within the lowest range of the Bill Discount Program, there is no fee to reconnect gas service.

The following benefits are available to all residential customers, regardless of income level.

Time payment arrangement

• Customers who default on a time payment agreement (payment plan) can renegotiate a new plan at least once. 

Severe weather

From November through March, gas service will not be disconnected for non-payment:

• on the day before or on the day a temperature of less than 32 degrees Fahrenheit is forecasted by weather.gov
• when a winter storm warning indicates that weather conditions may pose a threat to life or property is in effect by weather.gov

Poor air quality and wildfires

Gas service will not be disconnected for non-payment:

• when the Air Quality Index (AQI) is at 100 or above, per airnow.gov
• on the day(s) of a level 2 or 3 evacuation order, and the day after the evacuation order is lifted 

Reconnecting gas service

We will make best efforts to reconnect customers disconnected for non-payment within the previous 72 hours of a severe weather or AQI event. Applicable reconnection fees can apply.

Upon request, we will make best efforts to reconnect customers previously disconnected for non-payment within the previous 72 hours of a wildfire evacuation after the evacuation order has been lifted.

For Washington customers

The following benefits are currently available to all residential customers. These benefits are subject to change, pending decisions from the Washington Utilities and Transportation Commission.

• No late fees.
• No deposits.
• No service reconnection fees. (There is typically a fee to reconnect gas service.)
• No fees for in-person payment collection. (There is typically a fee for in-person attempts to collect payment.)
• Customers who default on a time payment agreement (payment plan) can renegotiate a new plan at least once. 

Severe weather

From November through March, gas service will not be disconnected for non-payment:

• on the day before or on the day a temperature of less than 32 degrees Fahrenheit is forecasted by weather.gov
• when a winter storm warning indicates that weather conditions may pose a threat to life or property is in effect by weather.gov

Poor air quality and wildfires

Gas service will not be disconnected for non-payment:

• when the Air Quality Index (AQI) is at 100 or above, per airnow.gov
• on the day(s) of a level 2 or 3 evacuation order, and the day after the evacuation order is lifted 

Reconnecting gas service

We will make best efforts to reconnect customers disconnected for non-payment within the previous 72 hours of a severe weather or AQI event. Applicable reconnection fees can apply.

Upon request, we will make best efforts to reconnect customers previously disconnected for non-payment within the previous 72 hours of a wildfire evacuation after the evacuation order has been lifted.