Improve the energy efficiency of your home for no or low cost.

We work with community organizations in Oregon and Southwest Washington to improve the energy efficiency, energy savings and comfort of homes for customers with limited incomes.

If your monthly household income meets the guidelines listed below, you could receive a new high-efficiency natural gas furnace and water heater, home insulation, sealing of air leaks, and more for no or low cost. When you are ready to apply for these home improvements, contact the community agency in your county, also listed below.

Income guidelines

Community agencies

Payment assistance options

Get temporary payment plans, extend payment due date, and more

If you need help paying or catching up on energy bills, we may have options that can help. Learn about billing assistance here.

Bill discounts

You could save 15% to 85% on your monthly bill

The NW Natural bill discount program can save you money every month on your gas bill. Depending on whether you live in Oregon or Washington and your income level, you may be eligible for bill discounts of 15% to 85%.

There is one application to fill out. No proof of income is required to apply. And the application takes only minutes to complete online, by email or traditional mail, or over the phone. Learn more and enroll here.

Energy-saving tips

Ways to help lower energy bills and gas use at home.

Small actions can help shave off extra energy costs. Easy energy-saving tips can help lower your energy use and bills, especially in cooler months. See tips here.

Home-safety tips

Tips for natural gas safety at home

NW Natural provides natural gas service to approximately two million people in more than 140 communities through 800,000 meters in Oregon and Southwest Washington, with one of the most modern pipeline systems in the nation. Our customers depend on us to deliver the essential services they need to heat their homes, cook their meals, and keep their businesses running.

As with any utility, safety awareness is key. Find everything you need to know about home safety here.

Cash incentives and resources from Energy Trust of Oregon

Our partner in energy efficiency Energy Trust helps Oregon and Washington customers lower energy bills by making energy-efficiency upgrades more affordable. Incentives and services can help everyone enjoy a comfortable and cost-effective home.

Home evaluation

Get a free online home energy evaluation

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Cash incentives

Save with Energy Trust cash incentives and DIY tips

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Energy Trust data sharing rule

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Get help with payments.

Get temporary payment plans and payment assistance when you need them. Check out the Bill Discount Program to save on monthly bills.

See options
No-cost, low-cost efficiency tips.

Read tips that can help you improve energy efficiency and lower your monthly bill.

See tips
Natural gas safety tips.

This comprehensive guide to natural gas safety at home covers meters, appliances, carbon monoxide and more.

Learn more
Can I get gas?

Check on gas availability for your conversion or new construction project.

Find a contractor

Use our tool to find a NW Natural preferred contractor.

Register your account online.

View and pay bills, see gas use, and compare use over time.