1. A technician visits your home or business. A NW Natural technician visits your home or business for up to one hour and inspects the natural gas furnace, water heater, fireplace, range or grill. A person aged 18 or older must be home at that time.
   
   
2. Inspects natural gas appliances. The technician will inspect — not repair — your natural gas appliances by performing these checks:
   - Run the equipment to see if it operates properly
   - Visually inspect the venting system
   - Clean and adjust pilot lights as needed
   - Check for possible damage
   - Inspect safety devices and controls
   - Review equipment operation in accordance with manufacturer settings
   - Check for adequate combustion air supply
   
   
3. Provides an inspection summary. The technician will provide a written summary of any issues found with the gas appliance during the inspection.
   
   
4. Recommends repairs, if necessary. If an appliance needs work or repair beyond the scope of the inspection, the technician will also recommend next steps. Contact our Service Solutions team, who will refer you to a NW Natural Preferred Contractor best suited to make recommended repairs.

Please schedule your inspection in the spring or summer, before the heating season begins. You’ll have an easier time finding an available contractor who specializes in gas appliances if you need a repair.

Yes. We may be required to reschedule an inspection in cases such as critical services, inclement weather or poor outdoor air quality.

If we need to reschedule your inspection, a customer service representative will call you at the number you provided. They will leave a message if the phone is not answered.

Yes. You can recognize NW Natural employees and contractors by their uniforms and photo ID. Feel free to ask to see their photo ID.

Please contact a NW Natural Service Solutions contractor for equipment repairs or tune-ups.

Leave the area and call our 24-hour emergency line 800-882-3377. We'll come over and check things out.

We have options that can help lower energy bills, including bill discounts, flexible payment plans and energy-efficiency tips. See options here.