Higher bill discounts now available for NW Natural's Oregon customers: Up to 85%
Households with qualifying incomes have access to enhanced discounts on their natural gas bills
Media contact: 503-739-9902; media@nwnatural.com
FOR IMMEDIATE RELEASE
November 26, 2024
PORTLAND, Ore. — NW Natural customers in Oregon with qualifying incomes can now save up to 85% on their natural gas bills - more than double the previous highest discount available.
These discounts provide impactful, ongoing help with NW Natural bills that can be a difference-maker for Oregon families. Income-qualified customers are eligible for NW Natural bill discounts on top of any other energy assistance they may already be receiving from NW Natural or local community action agencies. Enhanced discounts started November 1, 2024. Previously, customers could receive bill discounts of up to 40%.
“By more than doubling the discounts available for Oregon’s most vulnerable households, we’re responding to the realities of rising costs that families are facing,” Cecelia Tanaka, NW Natural Energy Equity Program Manager, said. “The Bill Discount program is one of several resources the company is proud to offer to help families save money and stay comfortable, including ways to manage payments and access free home energy improvements.”
For a family of four in Oregon, discount levels are:
| Household income | Discount |
| $17,697 or less | 85% |
| $17,698-$35,395 | 50% |
| $35,396-$53,092 | 30% |
| $53,093-$70,970 | 15% |
Eligibility is determined by household size and annual gross income; discounts are available for customers with gross household incomes at or below 60% of area median income.
To learn more about income-based bill discount programs in Oregon and Washington, visit nwnatural.com/billdiscount or call 503-226-4211 or 800-422-4012 Monday-Friday from 7 a.m.-6 p.m. Income and household information is private and protected. Please allow 30 days for your application to be processed.
For more options to save money, use less energy, or payment plan options, visit nwnatural.com/paymentassistance.
About NW Natural
NW Natural is a local distribution company that currently provides natural gas service to approximately two million people in more than 140 communities through more than 800,000 meters in Oregon and Southwest Washington with one of the most modern pipeline systems in the nation. NW Natural owns and operates 21 Bcf of underground gas storage capacity in Oregon. NW Natural, a part of Northwest Natural Holding Company, (NYSE: NWN) (NW Natural Holdings), is headquartered in Portland, Oregon, and has been doing business for 165 years. NW Holdings owns NW Natural, NW Natural Renewables Holdings (NW Natural Renewables), NW Natural Water Company (NW Natural Water), and other business interests. We have a longstanding commitment to safety, environmental stewardship, and taking care of our employees and communities. Learn more in our latest ESG Report.