Natural gas customers in White Salmon/Bingen, Washington and Hood River/Odell, Oregon are experiencing loss of gas service after a vehicle crashed into a district regulator station around 11:50 p.m. last night.

The district regulator is owned by Williams NW Pipeline Company, which provides gas to NW Natural. NW Natural serves about 5,500 customers in the Hood River and White Salmon area. Because of the vehicle accident, the Williams’ gas line has been shut down.

Consequently, NW Natural customers are experiencing a disruption in service. NW Natural is at the site with Williams as they work to bring their system back online. Right now, it is estimated that NW Natural may be able to start restoring service to its customers in White Salmon tomorrow. It’s estimated we may begin restoring service to customers in Hood River on Wednesday.  

Technicians will be going door-to-door to affected customers to restore service. Customers do not need to do anything right now. Customers should not relight their equipment but wait to be contacted by NW Natural.

The weather forecast shows cold temperatures overnight, and we sincerely apologize for the inconvenience the gas outage may cause customers. Please know we have brought in extra crews and will be working as quickly as possible to restore service. Be sure to check our website where we plan to post a list of resources for customers in need.

NW Natural will continue to provide updates. Follow us @nwnatural and visit www.nwnatural.com.